Privacy Policy

Your privacy is important to us. It is Zoiva's policy to respect your privacy regarding any information we may collect from you across our website, https://www.zoiva.com, and other sites we own and operate.

1. Information We Collect

We only collect information about you if we have a reason to do so. This may include:

• Personal information: such as your name, email address, or phone number.
• Log data: we automatically collect information that your browser sends whenever you visit our website. This may include your computer's Internet Protocol address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
• Cookies: we use cookies to collect information and improve our services.

2. How We Collect Your Data

You directly provide Zoiva with most of the data we collect. We collect data and process data when you:

• Register online or place an order for any of our products or services.
• Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
• Use or view our website via your browser's cookies.

3. How We Use Your Information

We use the information we collect in various ways, including to:

• Process your order and manage your account.
• Provide, operate, and maintain our website.
• Improve, personalize, and expand our website.
• Understand and analyze how you use our website.
• Develop new products, services, features, and functionality.
• Communicate with you for customer service, updates, and marketing purposes.
• Send you emails with special offers on other products and services we think you might like.
• Find and prevent fraud.

4. Third-Party Services

We use third-party services that may collect information used to identify you. These include:

• Amazon Web Services: for hosting our device-associated cloud software.
• Cloudflare Turnstile: for bot protection and web analytics.
• Cloudflare Web Analytics and Google Analytics: for website traffic analysis.
• Mailerlite: for email communication.
• Netlify: for hosting our website.

5. Marketing

Zoiva would like to send you information about products and services of ours that we think you might like. If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop Zoiva from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please contact us as described in section 11.

6. Data Protection Rights

Zoiva would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

• The right to access – You have the right to request copies of your personal data.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate or incomplete.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability – You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you.

7. Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. For further information, visit allaboutcookies.org.

Zoiva uses cookies in a range of ways to improve your experience on our website, such as:

• Keeping you signed in.
• Understanding how you use our website.

You can set your browser not to accept cookies. However, in a few cases, some of our website features may not function as a result.

8. Data Retention

We will retain your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

9. Security

The security of your Personal Information is of utmost importance to us. We implement and maintain industry-standard technical and organizational measures to protect your data. These include encryption of data in transit and at rest, regular security audits, and strict access controls. While we are committed to employing the best practices in data security, it's important to understand that no method of electronic storage or transmission over the internet is 100% secure. We continuously strive to enhance our security measures to safeguard your Personal Information to the best of our ability.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us using our contact form.